All orders within mainland UK to be sent using Royal Mail Special Delivery at a standard charged of £5.50. The Content Store aims to deliver all UK mainland orders within 3 working days. However this involves a third party and post times given are approximate not guaranteed.
International orders are shipped using Royal Mail International Signed For Delivery at £17.50 to mainland Europe and £10 to all other destinations. Delivery time for international orders is between 3 to 10 working days depending on destination (this is based on orders received before 3pm GMT, item(s) being available in stock and payment having been received)
Privacy & Policy
All the information that you provide to The Content Store including your email address, delivery address and credit card details are strictly private and confidential. The Content Store acknowledges that we are bound by the Data Protection Act 1998 and that we will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any of our customer’s personal information with anyone else and we do not sell it on to others.
Returns & Replacements
The Content Store are happy to offer a full refund or an exchange on all website orders within 7 days of receipt or 14 days in the case of international orders. The Content Store will only accept items returned in their original (as good as new) sale condition with all tags attached. All exchanges will be charged at full postal rate as 'free shipping' only applies to original orders.Any returned sale items will not be refunded and a credit will be issued.
To return an item please email email@example.com to request a returns form stating your intention. We will reply back within 24 hours with a returns form attached. Once you have received the form please complete and return along with the item to:-
The Content Store
28 Lambs Conduit Street
Items should be sent by registered post or recorded delivery and must be securely packaged. The Content Store will not accept responsibility for loss or damage to items being returned.
Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm). Once we have received the goods and we are happy with their condition we will refund your credit/ debit card excluding any shipping costs within 30 days.
We try to give accurate stock information when you place your order, but as we don't (as yet) run a live stock update system, when stock gets low we can't promise we will have what you ordered. We do update the stock availability on the site every day, so if your order is urgent then call us and we will help.
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