Can I track my item?
Yes, you will be sent a dispatch confirmation email as soon as your order has been processed and this email will also contain your tracking number. Track your item here - http://www.dhl.co.uk/en/express/tracking.html
Is your sizing information correct?
We aim to give the most specific measurements but this is only intended as a guide, garments can vary slightly from one to another even in the same product & size.
Can I cancel my order?
Yes, but to help us with this process we ask that you get in contact with us as soon as possible with your order number by email - firstname.lastname@example.org or via telephone - 0203 411 5703. We dispatch orders at 3pm Monday-Friday.
Do you offer a VAT discount to non EU customers?
Customer's ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once your delivery details are initiated.
You don't have my size in stock, can you order it in?
Yes, depending on stock availability from the supplier in most cases we can order in your size, however, we ask for payment before the item has been ordered and our usual returns policy does not come into effect, should you wish to return your item we can only offer an exchange or store credit unless faulty.
What courier do you use for deliveries?
We use UK Mail to send all of our UK orders, including Saturday Guaranteed delivery and international. For more information on shipping please see our shipping/returns page here.