The Content Store are happy to offer a full refund or an exchange on all website orders within 14 days of receipt for UK and international orders. The Content Store will only accept items returned in their original (as good as new) sale condition with all tags attached. All exchanges will be charged at full postal rate, please ensure all returns are sent with a valid tracking number as we are not responsible for orders lost without tracking information.
To return an item please complete the Returns Form that is provided in your package.
Please complete the Returns Form and include in the return along with the item to:-
The Content Store c/o Adavos
Beacon Hill Industrial Estate
Essex RM19 1SR
Items should be sent by registered post or recorded delivery and must be securely packaged. The Content Store will not accept responsibility for loss or damage to items being returned.
Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm).
Once we have received the goods and we are happy with their condition we will refund your credit/ debit card excluding any shipping costs within 30 days. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
The Content Store provides refunds for the value of the goods purchased. Any cost associated with the return (e.g. postage and packaging) is not refunded.
We will aim to dispatch orders made before 12pm GMT on the same day (Monday to Friday).
For UK orders...
- All orders within mainland UK will be sent using Royal Mail Tracked 48® at a standard charge of £4.00.
- We offer next working day delivery using Royal Mail Special Delivery Guaranteed® at a standard charge of £8.00. Please note that orders made after 12pm on Thursday using this service will be delivered on the following Monday.
- Free shipping is offered for orders over £100.
For international orders...
- International shipping will be sent using Royal Mail International Tracked and Signed (where available) at a charge of £12.00 (mainland Europe) and £18 (rest of the world).
- Free shipping is offered for orders over £200.
- Delivery time for international orders is between 3 to 10 working days depending on destination.
For larger parcels (over 2kg), items may be sent via an alternative courier.
As all delivery involves a third party, post times given are approximate not guaranteed.
Once we have dispatched your order we will send you your tracking number via email. You can check the delivery status of your parcel by entering your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.
Your tracking number for Royal Mail and can be entered into https://www.royalmail.com/track-your-item