The Content Store are happy to offer a full refund or an exchange on all website orders within 14 days of receipt or 14 days in the case of international orders. The Content Store will only accept items returned in their original (as good as new) sale condition with all tags attached. All exchanges will be charged at full postal rate, please ensure all returns are sent with a valid tracking number as we are not responsible for orders lost without tracking information.
To return an item please complete the Returns Form that is provided in your package.
Please complete the Returns Form and include in the return along with the item to:-
The Content Store
Unit 2, 12 John Street
West Midlands WS2 8AF
Refunds will be issued within 30 days of us receiving your cancellation notice. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Items should be sent by registered post or recorded delivery and must be securely packaged. The Content Store will not accept responsibility for loss or damage to items being returned.
Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm). Once we have received the goods and we are happy with their condition we will refund your credit/ debit card excluding any shipping costs within 30 days.
All orders within mainland UK to be sent using Royal Mail at a standard charge of £5.00. The Content Store aims to deliver all UK mainland orders within 3 working days. However, this involves a third party and post times given are approximate not guaranteed.
International orders are calculated at the checkout depending on your country. Delivery time for international orders is between 3 to 10 working days depending on destination (this is based on orders received before 3pm GMT, item(s) being available in stock and payment having been received).
Once we have dispatched your order we will send you your tracking number via email. You can check the delivery status of your parcel by entering your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.
Your tracking number for Royal Mail and can be entered into https://www.royalmail.com/track-your-item
Customers ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once you have given your delivery details.